To understand how bandwidth throttling works, imagine a set of two power lines running to and from your house, but instead of power, information such as word processing files or images is flowing through the lines. One line is only for uploading to the Internet (InfoGIANT Home backups, email, etc.), while the other is only for downloading from the internet (incoming email, photos, programs, etc.). Your Internet service provider supplies your information lines and determines the size of those lines. Only so much data can flow through them at a time.

During some parts of the day (or always, depending on your service), you might need InfoGIANT Home to use less of your upload bandwidth so other higher priority services such as email can use it. This is called “throttling.” You can customize the backup throttle so that you don’t tie up your information lines when you need them the most. While throttling determines the amount of bandwidth you want to dedicate to InfoGIANT Home, Backup Speed determines how much of your computer’s CPU is dedicated to the encryption and backup of your files.

1.  Right-click the InfoGIANT Home icon in your system tray, and  select Configure.
2.  Click Options, then click the Performance tab.
3.  Select Enable Bandwidth Throttle.
4.  Click and hold the slider to move it left or right. Slide the control to the left to limit the bandwidth used or to the right to increase the bandwidth available for backups.
5.  Decide whether you want InfoGIANT Home to always throttle or only during a specified period of the day such as during office hours. If you select Throttle Between These Hours, specify the range.
6.  When you have finished in this tab, continue your configuration in other tabs, or click Save. Your settings are saved and the Configuration window closes.

InfoGIANT is designed to be able to back up any kind of file you can find on your computer, but there are some general guidelines you should be aware of before you get started.
The first thing you should be aware of is the difference between programs and data. Programs are the tools you use to get things done: things like Microsoft Excel, Apple iTunes, or Adobe Photoshop. Your data is compromised of the files you create or use through these programs: things like spreadsheets, music files, or photos.

As a general rule, don’t back up programs to InfoGIANT. InfoGIANT gives you the option, but restoring programs can get complicated and buggy if it’s not done right. It’s a much better policy to keep the original media discs or install files, and reinstall the programs from scratch in the event that you have to restore your computer.

Don’t back up system files, either. Anything in your C:\WINDOWS folder, or in your Mac System folder, will be there anyway if you have to reinstall your operating system. Don’t take up valuable quota backing up files that come with the computer!

Finally, don’t back up your backups. Some people use a local backup utility to put a copy of their data on their computer, and then back up both the copy and the original data to InfoGIANT! Don’t duplicate your efforts and waste your internet bandwidth. Leave any local backups out of your online backup.

Do back up your real data – your documents, pictures, music, spreadsheets, databases, or anything else that you’ll need to put back on to your computer in the event of a hard drive crash. That’s what InfoGIANT is for!

• The green check mark means the file is currently backed up on our servers.
• The yellow circle with an up arrow means that it is a file that has been previously backed up, but has been changed or modified and will be backed up again when the next backup runs.
• The red exclamation point means it is not backed up on our servers but will be when the next backup runs.

You can either call us at 1-800-463-6442 or email us at: support@infogiant.com

e amount of data that you can back up is limited to the amount of space that you purchased. You can back up files of any type or size with only a few exceptions.

On Windows, OS-specific files, such as Pagefile and Prefetch files cannot be backed up.

infoGIANT does back up installer or .exe files, but infoGIANT was not designed to back up your system and application files. Restoring your system and application files from backups or any type of “disk image” is risky and difficult to do properly, and we don’t recommend or support it.

Once a program is installed, you cannot back up the program file and then restore it. The program needs to be installed again.

Keep your original system and application CDs in a secure location. Then make sure to back up your data files regularly with infoGIANT. Because infoGIANT does back up installer files you have downloaded, if your computer fails, you can use your CDs to restore your system and application files to your new hardware, and then use infoGIANT to restore your downloaded installer files as well as your data files.

With a combination of original CDs and infoGIANT backups, you can feel confident that you can restore your system even after a serious hardware failure.

And finally, while some types of encryption are supported by infoGIANT, incremental backups of encrypted file systems is not supported.

To remove a backup set from a backup sets list:

1. Right-click the infoGIANT icon, then select More Settings under Settings
2. Select the Backup Sets tab.
3. Right-click on desired backup set, then select Remove Backup Set.
4. Confirm Yes and backup set will be removed from list.

Note: Some clients can have this option (right click) disabled. In that situation, highlight backup set and press delete on keyboard.

Note: These options are for Windows clients. Please contact support for Mac Restore assistance

Restoring a Few Files

1. Right-click the infoGIANT icon and select Restore Files.
   Note: If you cannot select Restore Files, perform a backup and when the backup is complete try again.
2. Find the file that you want to restore by using the search and navigation options.
3. Select the file or files you wish to restore.
4. If you want to save the files in a new directory, click on the Browse… button then select where to store the files.
5. If you want to overwrite existing files, select Overwrite existing files.
6. Click Restore Files to restore the files.

Restoring an Earlier Version of a File

1. Right-click the infoGIANT icon, then click on Restore Files.
2. Select the option Search by Date.
3. Search and select the files you want to restore.
4. If you want to restore files to a new location:
5. 1. Click the Browse button.
   2. Select a new folder
   3. Click OK.
   4. Click the Restore Files button.
   5. Figure 2. Restore Tab, Search by Date

Issue

I have completed a successful download of my files with the InfoGIANT client or the InfoGIANT Restore Manager and I cannot locate my files.

Resolution

When you download with either the InfoGIANT client located on your machine, or through the Direct Download using the InfoGIANT Restore Manager you have two options for the location of your files. You can both browse and have them downloaded to a specific location, or you can opt not to choose a destination.

If you did not select a specific destination for your files during the restore, then it would have put them in the same directory they were originally saved from. If those directories no longer exist, then it would create them again. If you are on a new computer or newly installed operating system, then most likely what has happened is your User name is different from before. So it would have created a directory for your old User.

To find out, please open Windows Explorer (go to Start > (My) Computer). Then go to (C:) Drive > Users. If this has happened, then one of these Users will contain your restored files. If you are not sure what your old user was called, you can log into www.infoGIANT.com and look at the last date that you backed up on the old machine. It will tell you what your old User name was. Otherwise, you will need to go through all the Users listed to see if one of them holds your restored files.

Issue

This article explains what happens when Deleting, Moving, and Renaming Files

Deleting Files:
When you delete a file from your computer that is marked for backup with InfoGIANT, it will be marked to be removed from the backup servers during the next backup. Once a file is marked for deletion on InfoGIANT’s backup servers, InfoGIANT immediately releases the storage space used by that particular file. The file is permanently deleted from the servers 30 days after it was deleted from your computer.

Renaming Files:
When you rename a file on your system, InfoGIANT treats it as a deletion of the old file and the creation of a new file with the same content. If you need to restore the file, and the restore date is prior to the renaming, the file uses the old name. After the date of renaming, the file uses the new name. All versions are kept as long as they are selected in the file list.

Moving Files:
When you move a file from one location to another on your file system, InfoGIANT treats this in the same manner as a renaming and will need to be uploaded again.

Deselecting Files:
When you deselect a file to be exclude from future backups using the Backup Sets or File System tab in the InfoGIANT settings window, the file is marked for deletion on the next backup. Once a file is marked for deletion on InfoGIANT’s backup servers, InfoGIANT immediately releases the storage space used by that particular file. The file is then permanently deleted from the servers 30 days after it is deselected.